Business Proposal

Each year decamp listens to the needs of quaternary Universities and schoolhouse districts at an annual conference in California where we swarm high train University members from around the country which are both(prenominal) current customers and non customers. Xerox also does this on a responsibility level with the Michigan School of Business Officials (MSBO). As a result of these meetings, Xerox has not only has been able to s hold on areas of opportunity but beat created multiple solutions surrounding semipublic sector needs. We have found first hand in correlation with the Gartner studies over every last(predicate) that it is not the technology or the equipment that is the point motivator of dissatisfaction but the processes that surround them. For example, when surveyed on a guinea pig level 41% and on a state level 52% of sufficeents said its not easy to supplicate service on out put device and 35% had issues with billing. Below is a list of the issues and solutions Xerox offers to create the lift out customer experience included in this proposal for Calvin College. Additionally, we have challenged ourselves by creating Calvins Document Strategy and workflow for all document output across Calvins campus. 1.How can we project a proactive service models to decrease down time, and end user headaches as we change from Copiers to MFDs?

How do we increase proactive management and feedback? How do yu measure and ensure end-user satisfaction as our environment changes with new technology? We have heard multiple times that Colleges wish there was a steering to put out fires before they start. A way to proactively monitor lizard the end-users experience for both connected and unconnected devices and immediately respond to issues before the customer has to identify them and bring them to the attention of their vendor. Xerox primary goal set in 2000 was to create the vanquish customer experience, above and beyond any vendor in the industry. As a result, Xerox has created a new come on to proactive service as well as software... If you deficiency to get a full essay, order it on our website: Ordercustompaper.com

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