Airbus's New Support Strategy Values Customer Service

Airbuss New Support Strategy Values Customer Service Airbus is construction a new support strategy where nodes pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturers headquarters in Toulouse, France, executives from Airbuss customer services team up explained that rather than becoming a standal whiz business unit, integrated customer support can help make Airbus airplanes more attractive. In addition, they outlined plans to create a network of MRO (maintenance, repair, and overhaul) providers, and gave an extensive description of Airbus e-solutions for maintenance. Patrick Gavin, executive vice-president for customer services, sees the emergence of low-cost carriers as one of the structural changes in the air transport industry that are influencing his business. Low-cost carriers, with their single- fictional character operations, push for standardization, Gavin explained. This implies that Airbus has to look carefully at the active differences between older and current airplane models. Although improvements are available, rough changes are costly for an airline that operates dozens of aircraft of the same type but of different ages.

We analyze what the differences are and whether they are disruptive, we thusly try to improve the situation, Gavin said. This push for standardization now in any case comes from major airlines. Most airlines are outsourcing more maintenance and applied science tasks. Many have passed the non-return point, Gavin added, but airlines are still quest the right balance. Paradoxically, Airbus support people are concerned that design tasks are being transferred to aircraft manufacturers. Diminishing engineering resources at the airlines leave alone impact dispatch reliability, Gavin said. Another structural change is the increment number of small, very specific carriers, such as freightage haulers, VIP airlines, etc. A small carrier is not a small customer;... If you want to get a full essay, order it on our website: Ordercustompaper.com

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